![]() ![]() Latest newnslog files from both the NetScaler appliances."ns.conf" file from both the NetScaler appliances. Show interface – (from NetScaler CLI on both nodes). Show node – (from NetScaler CLI on both nodes). The data required to troubleshoot these issues include: You run a command on the primary appliance which fails on the secondary appliance (command propagation failure). ![]() Operating system on the client from which you are accessing the GUI along with the service pack/patch level on the client.īoth appliances appear as primary or both appliances appear as secondary.Ĭontinuous change of state between the nodes. Version of Java Runtime Environment (JRE) installed. Network tool used for access (PuTTY, TeraTerm Pro). Global Server Load Balancing (GSLB) Issues Unable to Access NetScaler for Management Purposes The following is a list of specific categories of issues for which you must collect additional information:
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